Erbe Technical Support
In the world of healthcare, quality and service go hand-in-hand. That's why at Erbe USA, we back each and every customer with invaluable technical support.
Whether you need support during a procedure or technical help after hours, Erbe provides LIVE 24/7 technical support.
Should your system require service, Erbe's manufacturer-trained and -authorized technicians perform repairs and inspections using original manufacturer parts, perform test and functional verifications, document all results and provide a hard copy for your records.
One of our top goals is to extend the life of your product by ensuring that the maintenance, inspection, and testing meet the requirements of The Joint Commission (JCAHO), and Centers for Medicare and Medicaid Services (CMS).
Monday through Friday
8.30 a.m. - 5.00 p.m. (EST)
We provide our valued customers with the option of a loaner unit (system or equipment) for the duration of their system being evaluated/serviced by Erbe. For policies, please click here.
Training introduction covers Theory of ESU's, History of Erbe Germany, Erbe's Technology versus Conventional Systems, and Clinical Applications.
Information covered; however, not inclusive, includes:
- Technical Aspects & Operations
- System Configurations & Programming
- Technical Safety Checks and Calibrations (Extensive PM) Procedures
- Internal System Inspections
Our training courses are conducted by our experienced, factory-trained service technicians. We maintain a small class size to enable one-on-one training and provide hands-on time for testing, troubleshooting and system alignment/adjustment.
The 3-day course is normally in spring and fall each year, held at the corporate headquarters in Marietta, GA. For additional information and if you are interested in the next training session, please email technicalserviceerbe-usacom.
Erbe USA provides a biomedical training course for APC®, VIO® series, ERBEJET® 2, EIP™ 2 Irrigation Pump, ERBECRYO® 2 and ECO2® Insufflator.
Technical Service Request
Please fill out the following form to request technical service, for technical information, for service training or service agreements.